Exceptional Children's Services

Frequently Asked Questions – Counseling Services

Questions and Answers about Counseling Services

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Question: What is the role of a School Counselor?  

Answer: The school counselor assists in the learning process by providing supportive counseling services, classroom guidance and assessment.  

Question: Why might you become involved with my child?  

Answer: Some children come to the counselor for assistance when they are having problems adjusting at school. Teachers or parents can also refer a child to be seen by the counselor.  

Question: If I have financial questions, can you help me address them?  

Answer: We can provide referrals to agencies who can assist with financial questions.  

Question: Why is learning information about the home important for my child’s education?  

Answer: In working with a child it is important to understand a family’s philosophies, needs, expectations and priorities.  

Question: Can you help me with the behavior problems my child is having?  

Answer: Counselors are able to work with you on behavior problems in collaboration with other school personnel.  

Question: How is your role different from Social Services or Child Protective Services?  

Answer: The role of a counselor is different in that counselors work to facilitate student achievement in the areas of personal and social adjustment, academic success, and career awareness. Parent involvement is an integral part of achieving each of these goals.  

Question: Whom will you share information about my family with?  

Answer: Information about your family will not be shamed with anyone unless you give permission. However, confidentiality must be broken by law if child abuse is suspected. If suspected, the Department of Social Services must be contacted to perform an investigation. Confidentiality must also be broken if a judge subpoenas a counselor.  

Question: As my child goes through school, are you able to maintain contact with me?  

Answer: Contact with families is maintained, as needed. The counselor will always be willing to discuss concerns with you so if you haven’t heard from the counselor feel free to call him/her at the school.  

Question: Are there parenting classes or support groups which would be helpful to me?  

Answer: There are classes available in the community – we can provide you with information regarding these classes. In some cases the school may offer parenting classes – that information can also be provided by the counselor.  

Question: If my child is referred for services that require financial or professional resources, can you assist me?  

Answer: The counselor can provide you with referrals to community agencies that may be able to assist you.  

Question: Am I required to accept guidance services?  

Answer: All students are entitled to counseling services under the Basic Education Plan.  

Question: Can you help me with some of the feelings I am having (i.e. frustration, fear, anger)?  

Answer: Yes, these feelings are addressed in the beginning of the helping process.  

Question: How do I put all this information from so many people together so it makes sense?  

Answer: Approach the situation slowly and calmly. Ask questions until you feel you completely understand – remember you are the parent and you have the right to know!  

Question: Are the services of a school counselor long-term or short-term?

Answer: This depends on the needs of the child. In some cases, the counselor may make a referral to an outside agency for more extensive assistance.

Published by Shonda Virgil on August 12, 2019

Cumberland County Schools
2465 Gillespie Street • Fayetteville, NC 28306

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